Numeracy Support Policies

Payment Policies
You are able to pay before or after your young person's session via the following ways:
  • EFTPOS Machine in clinic
  • Direct bank transfer - New Leaf Therapy appreciates a 3 day term for payments to be made.
  • Charging your debit/credit card online - New Leaf Therapy is able to store your debit/credit card details securely on our Halaxy platform. If you wish for us to process payments on your behalf, we can do so. Please note you may be subject to additional fees by your banking institution if you choose to use this payment method. Payments will be charged on the same day as your appointment using the card details held on your file. A 'paid' invoice will be automatically generated from the system and sent directly to your email for record keeping purposes.
  • NDIS Participants only - All invoices will be sent directly to the Participant if you are self-managed or the Plan Management Company if you are plan-managed.
Please note New Leaf Therapy does not store or accept any cash on the premises.
Cancellation & Rescheduling Policies
For Private paying clients Notice must be provided on a business day (Monday-Friday) prior to 5:00pm. Notice must be sent via email to admin@newleaftherapy.net.au. For those with extenuating circumstances who are unable to email, notice can be accepted via text message to 0424 695 505, which states your name, appointment details and a clear request to cancel or reschedule. Please note this number is only used for receiving text messages. Automated email reminders are sent 72 hours' prior to all scheduled appointments to allow you time to make changes to your appointment. New Leaf Therapy requires a minimum of 48 hours' notice for the cancellation or rescheduling of appointments. Any changes within 48 hours' will incur a fee.
  • Any cancellation or reschedule request less than 48 hours' prior to the appointment will result in a 50% late cancellation fee.
  • Any cancellation or reschedule requested less than 24 hours' prior to the appointment will result in a 100% late cancellation fee.
If you arrive to your appointment late, please be advised that we cannot extend your session duration. We will wait for you for up to 15 minutes. Your appointment will then only last the remaining duration that was originally allocated for your session.
If you arrive more than 15 minutes late to your scheduled appointment, New Leaf Therapy will not be able to accommodate you. Your missed appointment will be deemed as a "non-attendance" apppointment and you will be charged the full fee of the missed appointment. Staff will attempt to contact you via email and phone.
If you miss an appointment entirely without notice, this will be charged as "non-attendance" appointment. You will be charged the full fee of the missed appointment.
  • For NDIS clients In accordance with the NDIS Pricing Arrangements and Price Limits (2024-25) Guide, New Leaf Therapy as the "provider" of the numeracy support service reserves the right to charge 100% of the fee associated with the service from the participant's NDIS plan. New Leaf Therapy requires a minimum of 48 hours' notice for the cancellation or rescheduling of appointments. Any changes within 48 hours' will incur the full fee. Invoices for late cancellations/non-attendance appointments will use the same line item, as if the numeracy support was delivered: Numeracy support for individuals under 7 years of age: Capacity Building - Early Childhood Supports/Early Childhood Professional - Other Professional: 15_005_0118_1_3 Core - Assessment, Recommendation, Therapy or Training Supports - Other Professional: 01_740_0128_1_3 Numeracy support for individuals over 7 years of age: Capacity Building - Assessment, Recommendation, Therapy or Training - Other Professional: 15_056_0128_1_3 Core - Assessment, Recommendation, Therapy or Training Supports - Other Professional: 01_741_0128_1_3
  • A cancellation is a deemed a short notice cancellation if the participant:
  • Does not show up for a scheduled service within a reasonable time
  • Is not present at the agreed upon place
  • Has given less than 48 hours' / two (2) clear business days notice to cancel or reschedule
Please note all outstanding cancellation, rescheduling or non-attendance fees must be paid prior to your next appointment.
If you have any questions or if you interested in numeracy support for your young person, please complete the enquiry form here.

NEW LEAF THERAPY GROUP PTY LTD

ABN: 67 668 748 767
77 Lethbridge Street, Penrith NSW 2750
New Leaf Therapy acknowledges and recognises the traditional custodians and owners of the land. We pay our respect to Elders both past and present of the Dharug Nation on which we stand in Western Sydney. We extend this respect to all Indigenous people and communities.
New Leaf Therapy welcomes people of any age, race, sexuality, gender identity, neurotype, religion, language and cognitive ability.
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